Frequently Asked Questions

Le Charmé Suites Subic is a premium hotel offering some of the largest suites in Subic Bay. Guests enjoy modern amenities, wellness facilities, and personalized service, making it one of the top-rated hotels in Subic.

What sets us apart: we combine French-inspired elegance with Filipino hospitality, ensuring a memorable stay for business travelers, families, and leisure guests.

We offer a variety of elegantly designed suites:

• Deluxe King Suite: perfect for couples or business stays, with premium bedding and modern amenities.
• Deluxe Twin Suite: a generously sized room featuring two queen beds.
• Charmé Suite: spacious rooms with upgraded features and a comfortable receiving area.
• Family Room: connecting suites with multiple beds for group or family use.

All rooms include: free Wi-Fi, entertainment systems, and modern bathrooms for a relaxing stay.

See current rates and availability on our Rooms & Suites page.

Our hotel offers a range of premium amenities:

• Rooftop Infinity Pool: overlooking Subic Bay, perfect for relaxation and photos.
• Fitness Center & Wellness Spa: modern equipment and relaxation treatments.
• In-house Dining: local and international cuisine with healthy options.
• Conference & Event Facilities: for weddings, seminars, and corporate events.
• Free Wi-Fi & Secure Parking: complimentary for all guests.
• 24/7 Concierge Service: personalized assistance for all your needs.

Browse the full list on our Amenities page.

Yes! We have a stunning rooftop infinity pool overlooking Subic Bay, a favorite spot for relaxation and capturing memorable photos.

Absolutely! Families love our spacious Family Rooms and our prime location near family-friendly attractions.

Nearby attractions include Zoobic Safari, Inflatable Island, and Ocean Adventure.

Yes - you can book through multiple channels. Booking directly on our official website guarantees the best rates. We're also listed on Agoda, Booking.com, and Airbnb.

Yes! We have event and meeting spaces suitable for various occasions:

• Weddings: elegant venues with professional coordination.
• Corporate Events: fully equipped meeting rooms with AV support.
• Private Parties: customizable spaces for celebrations.

We offer catering and full event support to ensure a seamless experience for all your special occasions. Learn more or send an inquiry on our Events page.

Important: all confirmed reservations are strictly non-refundable. No monetary refunds are issued except in verified cases of Force Majeure.

Cancellation charges:

• 8 days or more before arrival: cancellations or amendments formally communicated at least eight (8) days prior to the scheduled arrival date qualify for rebooking privileges with no cancellation charge.
• Within 7 days of arrival: charged the equivalent of one (1) night per room reserved. Charges apply per room, and the reservation becomes non-rebookable.
• Within 24 hours of arrival, or no-show: charged 100% of the total booking value.

Rebooking policy (in lieu of refund): rebooking privileges apply only if cancellation is communicated at least 8 days before arrival. The new stay date must fall on the same day of the week as the original arrival date, is subject to room availability and applicable rate adjustments, and must be used within 12 months of the original arrival date. Once rebooked, the reservation remains non-refundable under the same terms. Alternatively, the booking value may be converted into consumable credit for hotel facilities, valid within the same 12-month period.

Force Majeure - when refunds are considered: monetary refunds are only considered for verified Force Majeure events - unforeseeable circumstances beyond the guest's or hotel's control that make travel or operations impossible or illegal. Qualifying situations include government-mandated travel bans or lockdowns, officially declared natural disasters, government-declared transportation shutdowns, declared public health emergencies, and war or civil unrest affecting travel safety. Change of plans, personal or work reasons, illness without a government travel restriction, financial concerns, visa issues, and weather without an official government declaration do not qualify. Supporting documentation is required for all Force Majeure claims, and final determination rests solely with Hotel Management.

For assistance with cancellations or rebooking, please contact our reservations team directly.

Hotel address: 1131 Palm Street, Subic Bay Freeport Zone, Olongapo City, Philippines.

Our hotel is strategically located near Subic Bay Boardwalk, Harbor Point Mall, Zoobic Safari, and Ocean Adventure.

Clark International Airport (CRK): approximately 1.5-2 hours by car.

Ninoy Aquino International Airport (NAIA, Manila): approximately 3 hours by car.

Airport transfers can be arranged upon request - contact our concierge for details and rates.

Our hotel is close to several exciting attractions:

• Subic Bay Boardwalk: scenic waterfront (5 minutes).
• Harbor Point Mall: duty-free shopping (10 minutes).
• Zoobic Safari: wildlife experience (at least 30 minutes away).
• Ocean Adventure: marine theme park (at least 30 minutes away).
• Inflatable Island: fun water activities (15 minutes).

Our concierge can assist with tour arrangements and recommendations to make the most of your Subic experience.

Check-in: 2:00 PM. Check-out: 12:00 PM.

Early check-in and late check-out are available upon request and subject to availability; additional charges may apply. Complimentary luggage storage is available at the front desk for early arrivals and late departures.

Unfortunately, pets are not allowed on the hotel premises, except for certified service animals. Please inform us at the time of booking to ensure proper accommodations for a service animal.

Le Charmé Suites is a 100% smoke-free property for the comfort and health of all guests. Smoking is permitted only in designated outdoor areas; smoking in non-designated areas will result in a cleaning fee of PHP 5,000.